How to Buy

Consumers
Trade Professionals

Our Distributors
Retailers

Production Furniture Manufacturers
Customer Service
Giving Flipworks™ as gift
Terms
Shipping
Returns: our 30 day no risk money back guarantee!
Complaint Resolution

Consumers
Welcome!  We would love to help you with your organization project.

USA  -   All 50 states
     ¤    Please order from this website

Canada
     ¤    Call or for international shipping rates and options.

International
     ¤   Please for information.

Trade Professionals       
We offer trade discounts and would like Flipworks™ to be part of the unique services you provide to your clients. Please email us for more information at .

All it takes is a copy of your business license or state resale license number to extend the discount.  (Sorry, but we cannot offer discounts based only upon your business card.)
     ¤     Interior Designers & Architects
     ¤     Custom Furniture Makers
     ¤     Closet Installers and Home Organization Specialists      
     ¤     Custom Audio/Video Designers & Installers

Distributor and retailer list: US and international

Our products are also available from the following distributors and retailers:

World Tree, Inc.                      1-619-424-2040                          www.worldtreelumber.com

• Serves the Southern California and Baja region
• Provides products to custom shops as well as larger furniture manufacturers
• Bilingual staff

Sales to Production Furniture Manufacturers
Our entire product line is available in bulk (case) quantities for production furniture manufacturers.  Please visit our corporate site at www.spectrumconcepts.com for our complete product line and "How to Buy". If you'd rather just talk to a real person, you can also contact our sales department directly at sales@spectrumconcepts.com.

Sales to Retailers
We have programs for Internet Resellers, Catalog Retailers, Retail Stores and Distributors. Please contact us for more information at .

Customer Service
We hope that you are able to find all the information you need on our website. However, we realize that sometimes you just need to talk to a real person. Yes, we have knowledgeable, friendly experts here to help you via e-mail or phone from 8:30 to 4:00 Pacific time, Monday thru Friday.

We GREATLY appreciate your Feedback regarding our products and your shopping experience. Please tell us what you liked…and where we can improve. We really do want to hear from you!

Giving Flipworks™ as a gift
What a great way to finally get your friend, partner or offspring to evolve out of their messy collecting! Just give them the gift of Flipworks™, and relax. If they need assistance, we'll do whatever we can to make it easy for them. If they need an exchange, we're not going to haggle over documents, how long it's been or a few dollars. We're just going to make sure that your gift is everything you wanted it to be. 

Or why not give them our “Gift of Organization” certificate and let them decide exactly what they want. (Minimum order may apply)

Terms

Payments
    ¤    Our prices are shown in US Dollars
    ¤    We accept VISA and MasterCard only
    ¤    Your credit card will be charged before your order is shipped
    ¤    Sorry, we do not accept checks, money orders or other payments by mail

Are there ever hidden costs?
You will never be surprised by any hidden or extra charges from us. Period! Ever! If anything ever seems incorrect to you, PLEASE let us know!

Sales Tax
We must charge sales tax on shipments to addresses in California.  If you have a California resale number please contact us to set up your account.

Shipping

How soon will we ship?
    ¤    Your order will most likely ship the same, or next business day
    ¤    Custom orders requiring special parts may take up to 2 business days
    ¤    We will contact you if your order will be delayed

How long will shipping take?
    ¤    We ship from our company owned warehouse in Carlsbad, California
    ¤    Our standard carriers are FedEX and UPS
    ¤    Transit to Western USA is usually 1 to 2 business days
    ¤    Transit to Central USA is usually 2 to 4 business days
    ¤    Transit to Eastern USA is up to 5 business days
    ¤    Faster service is available on our shopping cart at additional cost

How do we calculate shipping charges?
    ¤    All of the costs shown in our shopping cart are the actual costs we pay to our carrier…And, we are tenacious in
          negotiating the best rates! 
    ¤    We also offer various freight promotions from time to time. You can be assured that your freight charges will be
          applied exactly as promised.

PO Boxes 
Sorry, we do not ship to boxes located in US Post Offices. We can ship to businesses that rent boxes to you.

Returns
We will accept your return for any reason within 30 days. After that, well, you think of a good reason, and we'll listen. No matter what, we promise to be helpful and courteous.
    ¤    We'll accept your opened packages
    ¤    We'll refund your entire purchase amount including ground freight to you.
    ¤    We will ask you to pay the return freight (Except for damage or defective returns below) or we can deduct that
          amount from your credit.

To return, please send the following information to :
    ¤     Our Invoice Number
    ¤     Returning Item number and how many
    ¤     Name and phone number
    ¤     Reason for returning the item

We will respond with an RA# (Return Authorization Number) and return label that you can apply to your carton. Returns without an RA number and our instructions are more easily delayed or mis-shipped. We cannot issue a credit if we do not receive your return.

Damaged, Defective or Missing Parts
If you receive a damaged or defective item or are missing parts, contact us at within 5 business days for further instructions. Please retain the original carton and packing materials in case they are needed for returning the product. We will make every effort to resolve the problem quickly and completely to your satisfaction. Please note that we cannot accept responsibility for damages that are not reported within 5 days of arrival.

Order Cancellation
If you wish to cancel an order, best be quick! We try to ship the same day and once it goes, the order cannot be cancelled. If you cancel an order after it has shipped, it becomes a return subject to the conditions above.

Complaint Resolution
OK. We're not perfect. If something goes wrong with your purchase, please tell us what happened and give us the opportunity to make it right. If at any time, you don't feel completely comfortable with the results or the way your problem has been handled, please feel free to send a frank, non-sugar coated email directly to our president at . We want to hear from you and will do our best to ensure your satisfaction.

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